Privacy Policy

AT Digital Co (ABN 71 170 938 521) is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, why we collect it, how we use and store it, and your rights in relation to it.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We collect personal information when you:

• Submit a free website audit request (name, email address, business name, website URL, industry, phone number)
• Contact us via the contact form (name, email address, message)
• Correspond with us by email or phone
• Engage us for paid services (billing details, business information, project materials)

We do not collect sensitive information (as defined under the Privacy Act) unless you choose to provide it.

2. How we collect it

We collect information directly from you via forms on this website. We do not purchase personal data from third parties, and we do not collect information through tracking pixels or third-party advertising networks.

Our website may log standard server access data (IP address, browser type, pages visited) for security and performance monitoring. This data is not linked to your personal identity.

3. Why we collect it

We use your personal information to:

• Deliver your free website audit report
• Respond to your enquiries
• Provide the services you have engaged us for
• Send you relevant follow-up communications (you can opt out at any time)
• Comply with our legal obligations

We will not use your information for unrelated purposes without your consent.

4. Who we share it with

We use a small number of trusted third-party services to operate our business. Your information may be processed by:

• Resend — transactional email delivery (your audit report and correspondence)
• Stripe — payment processing for paid services
• Google PageSpeed Insights API — analysing your website's performance as part of the audit

We do not sell your personal information. We do not share it with marketing companies, data brokers, or any party not listed above.

5. How we store and protect it

Your information is stored on servers located in Australia and/or the United States (via our service providers). We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure — including encrypted connections (HTTPS), access controls, and regular security reviews.

Audit request data is processed and then removed from our systems within 30 days. Paid client data is retained for 7 years to meet our legal and accounting obligations, then securely deleted.

6. Cookies

This website uses no advertising or tracking cookies. We may use a single session cookie to maintain your experience on the site (e.g., form state). No personal information is stored in cookies.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, out of date, or incomplete
• Request deletion of your information (subject to our legal obligations)
• Opt out of any marketing communications at any time

To exercise any of these rights, email us at hello@atdigitalco.com.au. We will respond within 30 days.

8. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first at hello@atdigitalco.com.au so we can try to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version will always be published at atdigitalco.com.au/privacy with the date it was last updated.

10. Contact us

AT Digital Co
Sunshine Coast, QLD, Australia
ABN 71 170 938 521
hello@atdigitalco.com.au